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101 Top Customer Service Startups and Companies in Germany

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This article showcases our top picks for the best Germany based Customer Service companies. These startups and companies are taking a variety of approaches to innovating the Customer Service industry, but are all exceptional companies well worth a follow.

We tried to pick companies across the size spectrum from cutting edge startups to established brands.

We selected these startups and companies for exceptional performance in one of these categories:

  • Innovation
    • Innovative ideas
    • Innovative route to market
    • Innovative product
  • Growth
    • Exceptional growth
    • Exceptional growth strategy
  • Management
  • Societal impact

Top Germany Customer Service Startups

Data sourced from Crunchbase and SemRush.

AnyDesk

AnyDesk

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AnyDesk is a remote desktop application.

Cognigy GmbH

Cognigy GmbH

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Cognigy is the leading Enterprise Conversational AI Platform for customer & employee support process automation.

Cognigy GmbH

ultimate.ai

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ultimate.ai is a virtual customer service agent builder bringing multilingual customer service automation to businesses.

Cognigy GmbH

Open as App

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Open as App allows anyone to create and share apps based on your spreadsheets without any programming skills.

Cognigy GmbH

Loyalty Prime

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Loyalty Prime is an international provider of innovative customer loyalty solutions for enterprise clients.

Cognigy GmbH

BOOK A TIGER

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BOOK A TIGER is an online booking platform that matches customers with an interviewed, background-checked and tested professional cleaner.

Cognigy GmbH

B2X

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B2X offers manufacturers, insurances, carriers and retailers with customer care services for mobile devices and other consumer electronics.

Cognigy GmbH

Boxie24 Storage

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Boxie24 is an on-demand service for storage and moving boxes in urban areas.

Cognigy GmbH

parlamind

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parlamind offers artificial intelligence solutions that analyzes, routes, and autonomously answers incoming customer communication.

Cognigy GmbH

bd4travel

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Bd4travel provides IT solutions to assist firms in targeting and segmenting their customer base.

Cognigy GmbH

Medici Living Group

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The Medici Living Group develops and operates innovative and digitalized co-living concepts wordwide.

Cognigy GmbH

Renetti

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Renetti is omni-channel platform for customized furniture, that integrates product designers, suppliers, logistics providers and dealers.

Cognigy GmbH

Conntac

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Conntac helps to solve problems with a customer’s Internet access without the need to contact the support of the provider.

Cognigy GmbH

Geld-für-Flug

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Geld-für-Flug is a legal-tech startup that helps travelers claim their rightful reimbursements.

Cognigy GmbH

Honestly

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Honestly is a fast growing company that specializes in employee engagement and customer experience.

Cognigy GmbH

cleverbridge

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Cleverbridge is an ecommerce and subscription billing solution for monetizing software, SaaS, and digital goods.

Cognigy GmbH

Trevira GmbH

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Trevira is a manufacturer of hi-tech polyester fibres and filaments.

Cognigy GmbH

InvenSor GmbH

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A new dimension in energy efficiency for our customers. The best possible future for our climate.

Cognigy GmbH

Deutsche Post

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Deutsche Post delivers mail and parcels in Germany.

Cognigy GmbH

ngena

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ngena platform provides international network services for business customers.

Cognigy GmbH

Solvemate

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Solvemate enables brands to deliver quality customer service through meaningful conversations.

Cognigy GmbH

Taxify24

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Taxify24 is a SaaS-based platform that simplifies client communication and data exchange for accounting firms.

Cognigy GmbH

360dialog

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Berlin based 360dialog has been selected by WhatsApp as one of only a handful European official business solution partners (BSP).

Cognigy GmbH

Girafi

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Girafi helps brands incentivize their clients by creating effective interactions.

Cognigy GmbH

Adtelligence

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Adtelligence provides e-commerce optimization and customer intelligence solutions that increase ad effectiveness via machine learning.

Cognigy GmbH

Flightright

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Flightright is an air passenger claims management that offers assistance and advisory services.

Cognigy GmbH

Twyla

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Twyla automates customer support conversations through chatbots.

Cognigy GmbH

OTRS

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Open Source Help Desk solutions and ITSM

Cognigy GmbH

GRENKE

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GRENKE Group solutions help customers all over the world to develop their business in exactly the way they choose.

Cognigy GmbH

Domo Chemicals

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Domo Chemicals is a leading supplier of intermediate and finished products.

Cognigy GmbH

Mercury.ai

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Conversational AI for customer messaging

Cognigy GmbH

Ciao AG

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Ciao is a company that advertises and promotes many products and special deals

Cognigy GmbH

Amorph Systems

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Amorph Systems provides advanced IT solutions.

Cognigy GmbH

BMW Deutschland

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BMW Deutschland is a car dealership company that offers new and used automobiles.

Cognigy GmbH

Propstack

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Cloud-based SaaS CRM software for real estate agents. The first intuitive CRM tool for real estate agents.

Cognigy GmbH

BOTfriends

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BOTfriends specializes in design and development of conversational AI applications such as chatbots and voicebots.

Cognigy GmbH

STOMT

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Feedback Management and Community Building for Games, Influencers and Enterprises.

Cognigy GmbH

Sematell GmbH

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Sematell is a leading provider of intelligent response management solutions based on AI for use in contact centers.

Cognigy GmbH

Renk

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Renk offers pioneering solutions like online shopping, product research, product registration, and integrated logistic support services.

Cognigy GmbH

Percepta

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Percepta is a global, contact services company that builds customer loyalty.

Cognigy GmbH

HESTIA

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HESTIA offers customer service for wood firing systems with maintenance, repair, renovation, and TÜV measurement.

Cognigy GmbH

Leaf Systems

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Leaf Systems developed an innovative ordering concept to optimize processes in gastronomy.

Cognigy GmbH

gominga eServices GmbH

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Product review monitoring and management for manufacturers and brands in order to increase the conversion rate in the eChannel.

Cognigy GmbH

Fuba Automotive Electronics

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Fuba Automotive Electronics specializes in automotive reception systems, and its products include digital audio broadcasts and televisions.

Cognigy GmbH

AuPair World

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AuPair World offers au pairs and host families the possibility to search for each other using simple, specially designed web-based tools.

Cognigy GmbH

cx/omni

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cx/omni is a cloud-based solution that provides journey analytics, customer journey management and insights management services.

Cognigy GmbH

CE-ID

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CE-ID specializes in blood type testing to develop and manufacture test reagents.

Cognigy GmbH

Conception

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conception Werbung & Marketing is a service provider for customer experience, digitization, and communication.

Cognigy GmbH

Kautex Maschinenbau

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Kautex Maschinenbau designs and builds extrusion blow molding machines for customers worldwide.

Cognigy GmbH

Paperfly

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Paperfly is a SaaS for collecting documents, e-signatures, data and payments from your customers.

Cognigy GmbH

Mobile Field Report

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Field Service Management Software

Cognigy GmbH

Raumedic AG

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RAUMEDIC AG development Partner and Manufacturer for the Medical and Pharmaceutical Industry Worldwide, located in Helmbrechts.

Cognigy GmbH

INKAM

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INKAM specializes in customer loyalty and customer acquisition tools.

Cognigy GmbH

Die Sparkasse Bremen

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Die Sparkasse Bremen is a bank that provides offers and services for private and corporate customers.

Cognigy GmbH

EON Climate & Renewables

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E.ON will focus on renewables, distribution networks, and customer solutions.

Cognigy GmbH

easy bill

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easy bill create invoices online and manage customers.

Cognigy GmbH

OMQ

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OMQ is a software service provider that helps businesses and institutions oraganize their online commercial presence.

Cognigy GmbH

SmartRep

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SmartRep is an electronic company that involves in the manufacture, marketing, and customer service with advice and technical application.

Cognigy GmbH

Persofoto

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Persofoto is a specialist in biometric passport photos, they have been supporting private and business customers.

Cognigy GmbH

Elis SA

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Elis is an international multi-service provider that offers textile, hygiene and facility services solutions.

Cognigy GmbH

Lufthansa InTouch

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Lufthansa InTouch provides customer service, reservations, baggage claims, direct sales & travel support services for the airline industry.

Cognigy GmbH

Lychee Linux

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Lychee Linux offers you a free distribution with the option to a charged support. We provide an easy way to set up many machines.

Cognigy GmbH

Snubes

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Snubes provides a full range of call center services such as inbound, outbound, social media, outsourcing and customer care support.

Cognigy GmbH

talk+

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talk+ is a mobile communication and service provider company.

Cognigy GmbH

B Logistics

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B Logistics is a logistics company, that offers packaging, warehousing as well as transportation of freight, and cargo services.

Cognigy GmbH

I.K.Hofmann USA

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IK Hofmann International is one of the five largest German personnel service providers.

Cognigy GmbH

SWU

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SWU provides a comprehensive range of products and services in the field of energy, drinking water, telecommunications and mobility.

Cognigy GmbH

Peak & Peak

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Consulting and service for data and customers’ behavior.

Cognigy GmbH

Cpp Creating Profitable Partnerships

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Creating Profitable Partnerships Germany is Germany’s leading marketing service provider for assistance products.

Cognigy GmbH

Shopeur

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Shopeur is a premium concierge service for luxury shopping and exclusive tours

Cognigy GmbH

Real Garant

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Real Garant provides customer loyalty service in the automotive sector.

Cognigy GmbH

Socoto

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Socoto is a consultancy that offers SaaS and software services regarding account and marketing management.

Cognigy GmbH

Buw

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Buw provider of business process outsourcing services.

Cognigy GmbH

Postcon

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Postcon is a mail service provider in Germany.

Cognigy GmbH

SKR Reisen

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SKR Reisen is an agency that facilitates the planning of holidays, trips, offers accommodations, and travel booking services.

Cognigy GmbH

LIWEST

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LIWEST is an internet service provider for the internet, TV & telephony sectors.

Cognigy GmbH

Vtion Wireless Technology

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Vtion Wireless Technologies is a provider of wireless data card solutions for mobile computing over wide area networks.

Cognigy GmbH

Bosch Service Solutions

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Bosch Service Solutions is providing business process outsourcing services for automotive, sensor technology, and IoT sectors.

Cognigy GmbH

AWU

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AWU is a creative agency focusing on direct marketing located in Hamburg.

Cognigy GmbH

GKS

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GKS provides communications and IT services in Passau, Bayern.

Cognigy GmbH

Walther Trowal

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Walther Trowal is a manufacturer of standard and special machines as well as system solutions in the field of surface finishing technology.

Cognigy GmbH

Wikifriend

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Our conversational chatbots talk for your brand

Cognigy GmbH

TRACTO-TECHNIK

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TRACTO-TECHNIK is a machinery industry that provides supply & renewal of pipelines in gas, water, electricity, and telecommunication areas.

Cognigy GmbH

Time iX

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Time iX is an IT company that offers services like time recording, software, and apps.

Cognigy GmbH

colpari

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colpari deliver customer experience for your growth.

Cognigy GmbH

Walter Services

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Walter Services is Germany’s second largest Business Process Outsourcing provider for customer care services.

Cognigy GmbH

Saxas Nutzfahrzeuge Werdau

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Saxas provides transport solutions tailored to the many requirements and fields of application in the distribution of goods and services.

Cognigy GmbH

FORMAT Software Service

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FORMAT Software Service is a software company, that provides software solutions for foreign trade, customs and shipping processing.

Cognigy GmbH

Buchhaltung Mühelos

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Buchhaltung Mühelos is an online financial accounting platform for freelancers and self-employed.

Cognigy GmbH

Mahr EDV

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Mahr EDV is providing comprehensive IT services to small and medium-sized companies.

Cognigy GmbH

HelpSpace

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HelpSpace provides customer service and agent productivity management software.

Cognigy GmbH

IVL

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IVL is an information technology company that offers data center and client desktop services.

Cognigy GmbH

Grünbeck Wasseraufbereitung

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Grünbeck develops solutions for water treatment that disinfect, soften and filter water or add beneficial substances.

Cognigy GmbH

Melles & Stein Messe-Service

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Melles & Stein Messe-Service is an event management company, that create the framework for b2b event, conference, and roadshow.

Cognigy GmbH

4Com

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4Com offers customer service solutions within the framework of artificial intelligence.

Cognigy GmbH

ZS 2

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ZS2 is an e-commerce platform for motorcycle, moped, scooter and bicycle parts and accessories.

Cognigy GmbH

RIEGLER

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Riegler fullfils the requirement of the compressed air system and the pneumatic application of the customers.

Cognigy GmbH

Stadtwerke Dusseldorf

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Stadtwerke Dusseldorf is a reliable partner for all things electricity, natural gas, water and heat located in Dusseldorf.

Cognigy GmbH

Vergölst

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Vergölst offers a wide range of car services such as tires, rims, wheels along with assembly, auto, battery check and brake pads services.

Cognigy GmbH

VALUE5

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VALUE5 is an internet-based communication platform.

Cognigy GmbH

Baur Fulfillment Solutions

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Baur Fulfillment Solutions provides customer care, business process, customer services, logistics and payment management services.

Written by Mark Kendall

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